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 Good Wedding Guide

Good Wedding Guide

 

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The True Bride 'Good Wedding Guide' ™'
Wedding Supplier Ratings - unique to truebride.com.au

FAQ's
  What is the truebride.com.au 'Good Wedding Guide'™?
How should I use the ratings?
Is every Wedding Supplier listed in truebride.com.au's wedding directory rated?
How is customer feedback reflected in ratings?
How are your reviews and ratings gathered?
What wedding details have to be provided?
How can I rate a Wedding Supplier?
Where can I access the Wedding Supplier feedback form?
How do you stop ratings manipulations and fraud?
How are your ratings calculated?
Are comments provided with the feedback?
How often are Wedding Supplier Ratings updated?
What does "Being Re-Rated" mean?
What about industry ratings and awards?
Do Wedding Suppliers pay to have a rated listing in the truebride.com.au Wedding Directory?
What do Wedding Suppliers receive as a result of being rated?
What Wedding Suppliers are eligible to be rated?
If a wedding supplier does not have a rating, can they request to be rated?
Can a wedding supplier choose not to be rated?


What is the truebride.com.au 'Good Wedding Guide'™?

The truebride.com.au 'Good Wedding Guide' applies a rating scale in a simple and intuitive way to visualise collated feedback about a wedding supplier’s capabilities, so you, the customer can, at a glance tell the good from the not-so-good when comparing wedding suppliers.

5 Star
Excellent
 
4 Star
Great
 
3 Star
Good
 
2 Star
Ok
 
1 Star
Poor
 


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How should I use the ratings?

The Rating Scale can help you find wedding supplier’s that other couple’s have been happy with and would be prepared to use again if they had their wedding day over. Or in some cases would never use a particular wedding supplier again, which is just as important to know!

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Is every Wedding Supplier listed in truebride.com.au's wedding directory rated?

No. We can only rate the wedding suppliers we have received feedback on. As soon as we have received enough, legitimate feedback, a rating can be displayed. If a wedding supplier does not have a rating, it does not mean their services are no good, it purely means they have not been rated as yet.

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How is customer feedback reflected in ratings?

As there is a very diverse group of wedding suppliers in the wedding industry who provide a broad range of goods and services, we have devised a straightforward, yet effective, feedback system™ applicable across all categories, products and services. We ask our members/visitors, just one 'all-revealing' question, to which they have a choice of 5 options with which to best respond:-

“If you had your time again, would you use this wedding supplier?"

 
Option
Rating
Symbol
Description
 
 
a.
Yes
5 Star
Excellent
 
 
b.
Probably
4 Star
Great
 
 
c.
Possibly
3 Star
Good
 
 
d.
Unlikely
2 Star
Ok
 
 
e.
No
1 Star
Poor
 
           

 

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How are your reviews and ratings gathered?

truebride.com.au gathers feedback from two sources to provide ratings on Wedding Suppliers.

1.
  Bride of the Year Entrants
Each year truebride.com.au runs the 'Bride of the Year' competition and invites members who marry in the current year to provide feedback on a number of their Wedding Suppliers as one of the conditions of entry. To be eligible to participate in the competition or claim prizes, entrants must be Australian citizens, over the age of 18, Members of truebride.com.au and have married in Australia in the current year of the competition. This ensures that the feedback is current, relevant and directly from a bride and groom who have recently had the experience.
   
2.
  truebride.com.au members and visitors
truebride.com.au also accepts feedback from members and guests who haven’t entered the competition. To ensure the information is current and relevant the person(s) providing the feedback must provide their full wedding details for verification.

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What wedding details have to be provided?

We require full wedding details to be provided in order to verify that the wedding took place. Information required includes, the full name of the couple married, the wedding date, the name of the person(s) who married the couple and where the ceremony took place.

 

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How can I rate a Wedding Supplier?

To rate a Wedding Supplier you must have recently married and have therefore personally experienced the service. We cannot accept 'hearsay', as this would not be accurate information, nor would it be fair to the Wedding Supplier. To provide feedback you can either enter the Bride of the Year competition, or complete the wedding supplier feedback form.

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Where can I access the Wedding Supplier feedback form?

If you enter the Bride of the Year competition you will be asked to provide feedback on a number of your Wedding Suppliers as part of the competition. If you do not wish to enter the competition but would still like to provide feedback, click here, wedding supplier feedback.

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How do you stop ratings manipulations and fraud?

We only accept feedback from someone who has personally arranged and experienced the service and has provided their relevant wedding details. If ratings are suspicious, we will either:-
1. Pursue further and follow up requesting a certified copy of the wedding certificate and/or contact the Wedding Supplier to confirm they provided the service, or,
2. If we are still unhappy, then we will not include the suspicious rating.

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How are your ratings calculated?

truebride.com.au takes great care to ensure that we have relevant and up-to-date ratings. We do however allow for the fact that organising a wedding is typically a lengthy process. Our ratings include legitimate feedback submitted on Wedding Suppliers, only for the past 3 years. This is maintained, on a 'rolling three year basis'. Every 6 months, the oldest 6 month's data in the 3 year period is removed from the calculation and the most recent 6 month's data is added. This ensures the feedback remains up to date. It then becomes a simple process of calculating the feedback score based on the ratings and the number of feedback received.

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Are comments provided with the feedback?

Members and visitors of truebride.com.au who provide feedback via the key question™ asked are also able to provide freeform written comments, however this is not mandatory. Therefore, additional comments are not always available and do not, in any way influence the rating, which is calculated independently of these free form comments.

However, if a wedding supplier has a 'Profile listing' (or above) in truebride.com.au's wedding directory and free form comments have been left, they could be displayed in their 'testimonial' page. The author of these comments however, will remain anonymous due to strict privacy policy protecting our members and visitors.

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How often are Wedding Supplier Ratings updated?

Every day we gather additional feedback from members and visitors. The ratings are collated and updated every six months.

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What does "Being Re-Rated" mean?
Wedding Supplier’s can be re-rated for a variety of reasons, including:
· Discovery of suspicious feedback or other unusual activity that makes us believe that the prior ratings were unreliable.
· Significant changes to a Wedding Supplier's management and/or operations.

Once legitimate feedback has been gathered, a new rating will be calculated and displayed for this Wedding Supplier.

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What about industry ratings and awards?

The ratings gathered by truebride.com.au are independent of any industry ratings and awards. The information gathered is based on feedback received directly from those that have personally experienced the service, and is then displayed in a simple and intuitive way to visualise collated feedback about a wedding supplier’s capabilities. At a glance you can tell the good from the not-so-good when comparing wedding suppliers.

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Do Wedding Suppliers pay to have a rated listing in the truebride.com.au Wedding Directory?
No, ratings cannot be purchased they must be earned! To maintain the highest possible levels of objectivity and independence in our ratings, we do not charge Wedding Suppliers to be rated. Ratings CANNOT be purchased, they must be earned. Nor do we charge for a basic listing where wedding suppliers have been rated, which includes business name, suburb, phone number and importantly the rating.

We do however, charge Wedding Suppliers to have 'enhanced' listings in our Wedding directory or to otherwise advertise on our site. This does not in any way influence their rating, nor does it guarantee that they will be rated. A rating depends purely on an eligible bride or groom, independently providing the online feedback.

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What do Wedding Suppliers receive as a result of being rated?
A rated wedding supplier will receive a basic listing in truebride.com.au's Wedding Directory. This includes their business name, address and rating.

If a Wedding Supplier wants more information displayed in relation to their business, they can purchase an upgrade to an alternate listing type in truebride.com.au's wedding directory. A wedding supplier who has done this may then be eligible to display their 'rating' on their website and other promotional material and is provided with the necessary information/files to do so. Following is a sample of the image a wedding supplier with a 5 star rating could display on their site and/or their promotional material.

 

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What Wedding Suppliers are eligible to be rated?

truebride.com.au can receive feedback on any legitimate Wedding Supplier. For a wedding supplier to be rated their clients must provide feedback, there is no alternative method of rating.

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If a wedding supplier does not have a rating, can they request to be rated?

A wedding supplier cannot request to be rated, but can invite their clients to provide feedback by either entering the Bride of the Year competition, or completing the online wedding supplier feedback form. Once enough legitimate feedback is received then a rating can be applied.

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Can a wedding supplier choose not to be rated?

No. The ratings gathered by truebride.com.au provide an independent non-bias service to couples getting married, an invaluable source of information. As such we are bound by policy to display all ratings, the good and the not-so-good. To exclude information would create biases and tarnish the reliability of our ratings.

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The Good Wedding Guide